Refund policy

Your satisfaction is our highest priority. We take great care in crafting and shipping each order to ensure the highest standards. However, if your order arrives damaged, defective, or incorrect due to an error on our end, we are committed to making it right immediately.

Eligibility Criteria
A product is eligible for a return or replacement strictly under the following conditions:

The appliance arrives broken, physically damaged, or has a manufacturing defect upon arrival.
An incorrect item or incomplete package was delivered due to our error.
The product is priced $50 or above.

Mandatory Return Requirements
To protect our community and ensure a seamless verification process, all returns must meet the following:

Unboxing Video Proof: A clear, continuous, uncut video recording of the unboxing process clearly showing the parcel's condition, shipping label, and the specific defect/damage.
Original Packaging: The appliance must be safely packed back into its original product box and container.
Complete Inclusions: All components, power cords, accessories, precision tools, user manuals, and the original order receipt must be returned inside the package.

How to Initiate a Return

Submit a Request: To start a return, you can contact us at hello@naeringsorigin.com.
Provide Details & Evidence: Enter your order number, a brief explanation of the defect, and attach your unboxing video proof.
Approval & Pickup: Once your claim is reviewed and approved, our logistics team will arrange for the parcel to be collected from your doorstep.
Refund Processing: After the item is received and physically inspected at our facility, your refund will be issued to your original payment method. Refunds typically take 10-15 business days, with a maximum processing timeline of up to 30 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@naeringsorigin.com.

You can always contact us for any return question at hello@naeringsorigin.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.